Get Fit With BioBlue

Shipping Policy

Effective From: 06/05/2026

1. INTRODUCTION

This Shipping Policy outlines the terms, conditions and operational procedures relating to the dispatch, handling, transportation and delivery of orders placed with BioBlue (โ€œBioBlueโ€, โ€œweโ€, โ€œourโ€ or โ€œusโ€).

By placing an order through the BioBlue website or associated sales channels, customers acknowledge and accept the terms of this Shipping Policy.

2. PROCESSING TIMES

Orders are generally processed within the estimated timeframes displayed on the website at the time of purchase.

Unless explicitly stated otherwise:

  • Processing and dispatch estimates apply to working days only
  • Weekends and public holidays are excluded
  • Processing times are estimates and not guaranteed delivery commitments
  • Delays may occur during periods of high demand, stock movement, adverse weather, courier disruption, customs processing or operational maintenance

BioBlue reserves the right to prioritise, delay, combine or temporarily withhold dispatch where reasonably necessary for operational, security, verification or compliance purposes.

3. SHIPPING SERVICES

BioBlue may use third-party courier and logistics providers to fulfil deliveries.

Available shipping methods may include:

  • Standard delivery
  • Tracked delivery
  • Express delivery
  • Special handling services
  • Signature-required services
  • Temperature-sensitive packaging options where applicable

Shipping availability may vary depending on destination, product category, operational capacity or courier restrictions.

4. SHIPPING COSTS

Shipping fees are calculated based on factors including:

  • Delivery location
  • Parcel size and weight
  • Packaging requirements
  • Temperature-control requirements
  • Insurance or tracking services
  • Courier surcharges
  • Operational and handling costs

Shipping charges do not solely represent transit speed and may also reflect:

  • Packaging materials
  • Protective handling
  • Fulfilment labour
  • Verification procedures
  • Storage requirements
  • Insulated or specialist packaging
  • Tracking and operational support

5. ESTIMATED DELIVERY TIMES

Estimated delivery timeframes displayed on the website are provided for guidance only and are not guaranteed unless explicitly stated otherwise in writing.

BioBlue shall not be liable for delays caused by:

  • Courier disruption
  • Customs processing
  • Weather conditions
  • Postal service interruptions
  • Force majeure events
  • Incorrect customer information
  • Failed delivery attempts
  • Security checks
  • High seasonal demand
  • External operational disruptions outside our reasonable control

Delivery estimates begin after dispatch confirmation and not from the original order date unless expressly stated.

6. ADDRESS ACCURACY

Customers are solely responsible for ensuring that shipping information provided at checkout is complete and accurate.

BioBlue shall not be responsible for:

  • Delays caused by incorrect addresses
  • Failed deliveries
  • Lost parcels resulting from inaccurate customer information
  • Additional courier fees caused by address corrections or rerouting requests

Where parcels are returned due to incorrect information, customers may be required to pay additional shipping and handling charges before redelivery.

7. FAILED DELIVERIES AND SAFE PLACES

Customers accept responsibility for ensuring that delivery locations are secure and accessible.

BioBlue is not responsible for:

  • Theft after confirmed delivery
  • Losses resulting from unsafe delivery locations
  • Delivery instructions provided directly to couriers
  • Parcels left in designated safe places
  • Delays caused by unavailable recipients

Repeated delivery disputes, missing parcel claims or suspicious delivery activity may result in additional verification procedures, restricted shipping options or refusal of future service.

8. TRACKING INFORMATION

Where tracking is available, customers may receive tracking details following dispatch.

Tracking updates are controlled by third-party courier systems and may occasionally experience delays or inaccuracies outside BioBlueโ€™s control.

BioBlue does not guarantee uninterrupted or real-time tracking visibility.

9. SIGNATURES AND DELIVERY CONFIRMATION

Certain orders may require:

  • Signature confirmation
  • Age verification
  • Delivery photographs
  • GPS confirmation
  • Courier confirmation records

Courier confirmation may be considered evidence of successful delivery where permitted by applicable law.

10. HIGH-RISK, FRAUD OR SECURITY REVIEW

BioBlue reserves the right to:

  • Delay dispatch
  • Request identity verification
  • Cancel orders
  • Restrict delivery methods
  • Refuse shipment

where reasonably necessary for fraud prevention, security concerns, payment verification or operational protection.

Orders flagged by fraud detection systems may require additional verification prior to dispatch.

11. LOST, DELAYED OR DAMAGED PARCELS

Customers must report suspected delivery issues within a reasonable timeframe after the estimated delivery date.

BioBlue may, at its discretion:

  • Open courier investigations
  • Request supporting evidence
  • Request confirmation from the delivery provider
  • Offer replacement, redelivery or store credit where appropriate

BioBlue does not guarantee compensation for delays caused by third-party couriers or events outside our reasonable control.

Packaging damage alone does not automatically qualify as product damage or delivery failure.

12. INTERNATIONAL SHIPPING

Where international shipping is available:

  • Customers are responsible for ensuring products comply with local laws and import regulations
  • Customers accept responsibility for customs duties, taxes, clearance fees or import restrictions
  • BioBlue is not responsible for customs seizures, import delays or regulatory actions within destination countries

International shipping times are estimates only and may vary significantly.

13. TEMPERATURE-SENSITIVE OR SPECIAL HANDLING PRODUCTS

Certain products may require:

  • Insulated packaging
  • Cooling materials
  • Specialist handling
  • Temperature-sensitive shipping methods

Additional fees may apply for these services.

BioBlue cannot guarantee exact temperature conditions during transit once parcels are transferred to third-party couriers.

14. RESEARCH, FITNESS AND PROFESSIONAL-USE MATERIALS

Certain products sold by BioBlue may be supplied with:

  • Research-use notices
  • Professional-use disclaimers
  • Laboratory-use disclaimers
  • โ€œNot for human consumptionโ€ notices where applicable

Customers are solely responsible for ensuring lawful purchase, possession and use within their jurisdiction.

BioBlue does not accept responsibility for misuse, off-label use or use contrary to provided disclaimers or applicable law.

15. DIGITAL PRODUCTS AND PLATFORM ACCESS

Where orders include digital products, platform access, educational content or fitness-related materials:

  • Access times may vary
  • Platform availability may change without notice
  • Certain content may be delivered separately from physical items
  • Access may be subject to maintenance, updates or temporary interruption

BioBlue does not guarantee uninterrupted digital platform availability.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law:

  • BioBlue shall not be liable for indirect, incidental or consequential losses arising from shipping delays or delivery issues
  • Liability shall be limited to the amount paid for the affected order where legally permissible
  • BioBlue does not guarantee courier performance or uninterrupted delivery services
  • Customers accept that third-party courier operations remain outside BioBlueโ€™s direct control

Nothing within this policy excludes rights that cannot legally be excluded under applicable consumer law.

17. FORCE MAJEURE

BioBlue shall not be held responsible for delays or failures caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Extreme weather
  • Strikes
  • Transport disruption
  • Government restrictions or interventions
  • Customs intervention
  • Cyber incidents
  • Utility failures
  • Public health emergencies
  • War or civil disruption

18. CHANGES TO THIS POLICY

BioBlue reserves the right to amend, update or modify this Shipping Policy at any time without prior notice.

Continued use of the website and services following updates constitutes acceptance of the revised policy.

19. CONTACT INFORMATION

For shipping enquiries, delivery support or operational questions, customers may contact:

BioBlue

10 Beaufort Square
NW9 5SQ
United Kingdom

Email:
sales@bioblue.co.uk

Telephone:
+44 7386 462373

WhatsApp and Telegram support may also be available through the above number.